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Amtrak Achieves Best Operating Performance in Company History

Amtrak Acela Express

Amtrak again posted record revenue and earnings for its fiscal year, which ended Sept. 30, 2018. Strong management and improved product delivery and customer service led the company to its best operating performance in company history, despite challenges during the year.

Preliminary results for Fiscal Year 2018 are:

Northeast Regional and State Supported lines saw growth in ridership, while Long Distance service was down 3.9 percent due to the hundreds of trains truncated or canceled due to weather events, infrastructure outages, planned repairs, and poor on-time performance across much of the host railroad network used by Amtrak trains.

In response to two significant derailments early in FY 2018, Amtrak began implementation of a Safety Management System (SMS), a proven safety program that anticipates and mitigates risk, and continued its aggressive efforts to implement Positive Train Control (PTC).

Also notable this fiscal year, Amtrak invested more than $1.46 billion on capital assets, including state-of-good-repair work on the Northeast Corridor (NEC), equipment refreshes, station upgrades, technology improvements and other customer-friendly benefits that support the long-term future and growth of intercity passenger rail.

“We made significant advancements to improve safety and the customer experience, posting our best operating performance in company history,” said Amtrak Board Chair Tony Coscia. “We remain on track to cover total operating costs from ticket and other revenues in the next few years, which will allow us to focus funding on business improvements and expansion.”

“With refreshed train interiors, improved amenities and renewed stations and infrastructure, our customers are noticing a difference,” said Amtrak President & CEO Richard Anderson. “We are continuing to make passenger rail the preferred mode of travel for business and leisure.”

Other Amtrak highlights in FY 2018 include: